Privacy Policy & SMS Terms & Conditions

Enchanted Sky Hospice LLC

Information We Collect

We collect information you provide when contacting us, requesting services, or communicating with us. This may include your name, telephone number, email address, information included in your communications, and your communication preferences and consent records.

We do not collect consent to receive text messages through our website. Consent is obtained separately through a documented verbal or written process before enrolling you in text notifications.

How We Use Your Information

We use your information to respond to inquiries, coordinate services and visits, communicate with patients and authorized caregivers, provide requested notifications, maintain communication preferences, and meet applicable legal obligations.

When you consent to text messaging, we may send appointment and visit reminders, scheduling updates, staff arrival notifications, responses to your questions, and other service-related communications.

How We Share Your Information

We may share information with service providers that support our communications and operations, subject to appropriate confidentiality and privacy obligations. We may also disclose information as required by law or as otherwise permitted under applicable healthcare privacy requirements.

We do not sell your personal information or provide your mobile number to third parties or affiliates for their own marketing.

SMS consent is not shared with third parties or affiliates. We do not transfer your permission to receive text messages to another organization.

Communications providers may process mobile numbers and messages solely to deliver and support communications on our behalf. This does not authorize them to use your information for their own marketing.

Your Communication Choices

Participation in text messaging is voluntary. You may decline text messaging or withdraw your consent without affecting your eligibility for hospice services.

To stop text messages, reply STOP. For assistance, reply HELP or call 505-982-0209.

Information Security and Healthcare Privacy

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. Standard text messages may not be encrypted and may be accessible to others who have access to your device or telephone account.

This policy supplements, and does not replace, our HIPAA Notice of Privacy Practices, which describes how protected health information may be used and disclosed and explains your rights.

For questions about this policy or your communication preferences, contact:

Enchanted Sky Hospice LLC
Telephone: 505-982-0209

SMS Terms and Conditions

Program Description

Enchanted Sky Hospice LLC offers optional text messaging to patients and authorized caregivers who consent to receive messages. Messages may include appointment and visit reminders, scheduling changes, staff arrival notifications, responses to inquiries, and other service-related conversations and notifications.

This program does not include promotional or marketing messages.

Consent to Receive Messages

By providing documented verbal or written consent, you agree to receive the types of text messages described above from Enchanted Sky Hospice LLC at the mobile number you provide.

We do not collect SMS consent through our website. Providing a telephone number alone does not enroll you in ongoing text notifications.

Consent to text messaging is voluntary and is not a condition of receiving hospice services.

Message Frequency and Charges

Message frequency varies based on your communication needs and services.

Message and data rates may apply. Contact your wireless provider for information about your messaging plan.

Opting Out

Reply STOP to any message to opt out. You may receive one final message confirming your opt-out. Afterward, no further messages will be sent through this SMS program unless you opt in again.

You may also call 505-982-0209 to request a change in your communication preferences.

Help and Support

Reply HELP for assistance or call 505-982-0209.

Privacy

Our handling of personal information and SMS consent is described in the Privacy Policy above.

Appropriate Use and Urgent Needs

Standard SMS is not a secure messaging service. Please avoid sending sensitive medical information by text. Call 505-982-0209 to discuss an appropriate way to communicate confidential information.

Text messaging is not monitored continuously and must not be used for emergencies or urgent care needs.

For urgent hospice needs, call 505-982-0209. For an emergency requiring emergency services, call 911.

Please notify us if your mobile number changes or is reassigned.